How do I place an order on Welcome PLC Control System?
You can place an order directly on our website by adding products to cart and completing checkout. For bulk orders or custom requirements, contact our sales team via phone, email, or WhatsApp.
Are your products genuine and brand new?
Yes, we supply 100% genuine products sourced from authorized distributors and brand channels. Every product is quality-checked before dispatch and comes with the manufacturer's standard warranty.
Do you provide GST invoices?
Yes, we provide proper GST invoices for all orders. GST input credit can be claimed by business customers as per Indian tax regulations.
Can I request a product that is not listed on the website?
Absolutely. We deal in a wide range of industrial automation products beyond what is listed online. Share the part number, brand, or application with our team and we will source it for you.
Do you offer bulk pricing or dealer discounts?
Yes, we offer competitive bulk pricing for large orders and special pricing for dealers, system integrators, and OEMs. Contact our sales team with your requirement for a custom quote.
Do you ship across India?
Yes, we deliver Pan-India through reliable courier and logistics partners. We ship to all major cities, industrial hubs, and most pin codes across India.
How long does delivery take?
In-stock products are typically dispatched within 24–48 hours and delivered within 3–7 business days depending on your location. For "Leading" (made-to-order) products, delivery timelines are mentioned on the product page.
Is shipping free?
Shipping is free for eligible orders. For smaller orders or specific product categories, shipping charges may apply. The exact shipping cost is shown at checkout before payment.
Can I track my order?
Yes, once your order is dispatched, we share tracking details via email and WhatsApp. You can track the shipment using the courier partner's tracking portal.
Do you deliver to international locations?
Currently, we primarily serve customers across India. For international shipping enquiries, please contact our team directly with the product details and delivery location.
What payment methods do you accept?
We accept UPI, net banking, credit/debit cards, and bank transfers (NEFT/RTGS). For business customers, we also support purchase orders and credit terms on approval.
Is my payment secure?
Yes, all online payments are processed through secure, PCI-DSS compliant payment gateways. We do not store your card details on our servers.
Do prices include GST?
Prices shown on the website are exclusive of GST unless mentioned otherwise. GST is added at checkout based on the product category and your delivery location.
Do you offer Cash on Delivery (COD)?
COD availability depends on the order value, product type, and delivery pin code. Where available, the COD option will be shown at checkout.
What is your return policy?
You can return eligible products within 7 days of delivery, provided they are unused, undamaged, and in original packaging with all accessories. See our full Return & Refund Policy for details.
How long does a refund take?
Refunds are processed within 5–7 business days after we receive and inspect the returned product. The amount is credited back to the original payment method.
What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with photos or video evidence. We will arrange a free replacement or full refund, including shipping charges.
Are products covered under warranty?
Yes, most products carry the manufacturer's standard warranty. Warranty claims are handled as per the manufacturer's terms. Contact our support team for assistance.
Do you provide technical support for products?
Yes, our team provides basic technical guidance for products purchased from us. For advanced troubleshooting or commissioning support, we can connect you with the brand's technical team.
Can you help me select the right product for my application?
Absolutely. Share your application details, voltage/current ratings, communication protocol, and environmental conditions with our team. We will recommend the most suitable product.
Do you provide installation or commissioning services?
We primarily supply products. For installation and commissioning, we can recommend trusted system integrators and service partners in your region.
