Return & Refund Policy

At Welcome PLC Control System, we are committed to ensuring your complete satisfaction with every purchase. We understand that industrial automation products are a significant investment, and we want you to shop with confidence. This Return & Refund Policy explains how we handle returns, exchanges, refunds, and warranty claims.

By placing an order on plccontrolsystem.com, you agree to the terms outlined below. If you have any questions, our support team is always ready to help.

1. Return Eligibility

To be eligible for a return, the product must meet the following conditions:

• The return request must be raised within 7 days of delivery.
• The product must be unused, undamaged, and in its original condition.
• All original packaging, accessories, manuals, warranty cards, and documentation must be included.
• The product must have been purchased directly from Welcome PLC Control System.
• Proof of purchase (order ID, invoice, or receipt) must be provided.

2. Non-Returnable Items

The following products are not eligible for return or refund:

• Custom-configured products, special-order items, and made-to-order solutions.
• Products that have been installed, used, or modified.
• Software licenses, digital downloads, and activation keys.
• Products damaged due to misuse, improper installation, or unauthorized repair.
• Products with tampered or removed serial numbers, warranty seals, or labels.
• Items purchased during clearance or final-sale events (unless defective).

3. How to Initiate a Return

Initiating a return is simple. Follow these steps:

1. Contact our support team via phone, email, or WhatsApp within 7 days of delivery. Share your order number and the reason for return.
2. Share photos or video of the product (especially if it's damaged or defective) to help us process the request faster.
3. Receive return authorization and pickup instructions from our team. Do not ship the product without authorization.
4. Pack the product securely in its original packaging with all accessories and documentation.
5. Ship or hand over the product to our courier partner. Keep the tracking number for reference.

4. Refund Process

Once we receive the returned product, our team will inspect it to verify that it meets the return eligibility criteria. Upon successful inspection:

• Refunds are processed within 5–7 business days.
• The refund amount is credited back to the original payment method (bank account, UPI, credit/debit card, or wallet).
• For Cash on Delivery (COD) orders, refunds are processed via NEFT/IMPS to your bank account.
• You will receive a confirmation email once the refund is initiated.

5. Shipping Charges

Shipping charges are refundable only if the return is due to our error — such as a wrong item shipped, a damaged product, or a manufacturing defect. For all other returns (change of mind, incorrect order placed by customer), the original shipping charges are non-refundable.

Return shipping charges may be borne by the customer unless the return is due to our error.

6. Exchange Policy

We offer exchanges for the same product or a product of equal value, subject to availability. To request an exchange:

• Contact our support team within 7 days of delivery.
• Provide the order number and reason for exchange.
• Exchange requests are subject to stock availability and product condition verification.
• If the exchange product is unavailable, a refund will be offered.

7. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Share photos or video evidence of the issue. We will arrange a free replacement or full refund, including shipping charges.

8. Order Cancellations

Orders can be cancelled before dispatch for a full refund. Once the product has been shipped, cancellation requests will be treated as returns and are subject to the return policy above.

To cancel an order, contact our support team immediately with your order number. Custom-configured or special-order items cannot be cancelled once production has started.

9. Warranty Claims

Most products come with a manufacturer's warranty. Warranty claims are handled as per the manufacturer's terms and conditions. For warranty support:

• Contact us with the product details, invoice, and a description of the issue.
• Our team will coordinate with the manufacturer or authorized service center.
• Warranty does not cover damage due to misuse, improper installation, or normal wear and tear.

Last updated: October 26, 2026  |  This policy is subject to change without prior notice.